Frequently Asked Questions
Everything you need to know about your Chic Soul experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase for a full refund. Please note that items marked as 'Final Sale' cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate items from various designers, we also include specific fit notes (e.g., 'runs large' or 'true to size') to help you find the perfect fit.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or change your order within 1 hour of placement by contacting our support team; otherwise, you will need to initiate a return once the package arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options through Afterpay and Klarna.